Frequently Asked Questions

Everything you need to know about shopping with PALMA

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, and you will receive a tracking number via email as soon as your package departs our warehouse.

What is PALMA's return policy?

We offer a 30-day return window for most items. Products must be in their original, unused condition with all packaging intact. Please visit our returns portal to initiate a request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, PALMA ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated automatically at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay for eligible orders.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking link. You can also track your package directly by logging into your PALMA account and visiting the 'Order History' section.

Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages or by contacting our customer support team for technical assistance.